FAQs

What services does your travel agency offer?

We specialize in luxury travel experiences including commercial and private flights, five-star hotels, private villas, cruises, private islands, visa assistance, curated itineraries, and end-to-end travel arrangements.

Can you customize a trip based on my preferences?

Absolutely. All our trips are tailor-made to match your preferences, travel style, and budget.

Can you assist with group or corporate travel arrangements?

Yes. We handle group travel, corporate travel logistics, incentive trips, and executive travel with full concierge support.

What forms of payment do you accept?

We accept bank transfers, KNET (for Kuwait), major credit cards.

Do you assist with visa applications?

Yes, we offer visa assistance for most destinations. We’ll guide you through the required documents, appointment bookings, and application process.

What happens if I need support during my trip?

You will have access to our 24/7 travel concierge for any changes, emergencies, or on-ground support during your trip.

Will you provide a checklist or travel guide before departure?

Yes, we send a personalized travel kit that includes confirmations, local tips, packing lists, and destination-specific guidelines

How do I start planning my trip with you?

You can fill out our inquiry form, WhatsApp us, or schedule an appointment. We’ll start with a short discovery session to understand your travel needs.

Do you work with travel influencers or content creators?

Yes, we collaborate selectively with luxury travel influencers for partnerships, media trips, and brand campaigns.

Do you only cater to high-end luxury travelers?

While our niche is luxury and bespoke travel, we work with a wide range of clients who seek quality, comfort, and unique travel experiences.

How far in advance should I book my trip?

We recommend booking at least 4–6 weeks in advance for the best availability and pricing, especially during peak seasons. However, we also accommodate last-minute luxury bookings when possible.

What is included in your travel packages?

Our packages typically include accommodations, transportation, private transfers, curated experiences, concierge services, and 24/7 support. Exact inclusions will vary based on your preferences.

What is your cancellation policy?

Our cancellation policies vary depending on the type of booking and supplier terms. We always share clear cancellation terms before confirming your booking.

Do you provide travel insurance?

Absolutely, travel insurance is mandatory with every booking, unless the client requests otherwise. 

How do I contact you after business hours?

Our concierge team is available via WhatsApp and direct phone lines even outside working hours, especially for active travelers.

Can I request special accommodations or preferences?

Of course. Whether it’s halal meals, wheelchair access, or kid-friendly arrangements, we take all preferences into account when planning your trip.

Do you charge a planning or service fee?

Depending on the complexity of the itinerary, a nominal planning fee may apply. This is always communicated upfront and always credited towards your final booking.

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